- Company – 3i Infotech
- Roles – Voice Support Executive
- Qualification – 12 Pass/ Any Graduate
- Location – Mumbai
- Work Experience – 0-2 Years
- Salary – 2 LPA – 2. 25 LPA
ABOUT THE COMPANY
3i Infotech is an Indian multinational information technology (IT) company that provides a wide range of IT services and solutions to clients globally. The company was established in 1993 and is headquartered in Mumbai, Maharashtra, India.
3i Infotech offers services across various industry sectors, including banking, financial services, insurance, healthcare, manufacturing, retail, and government. They provide solutions in areas such as application development and maintenance, enterprise resource planning (ERP), customer relationship management (CRM), business intelligence, data management, infrastructure management, and cybersecurity.
The company’s core offerings include:
IT Services: 3i Infotech offers a comprehensive suite of IT services that cater to the end-to-end needs of businesses. This includes software development, testing and quality assurance, application maintenance and support, IT consulting, and system integration services.
Enterprise Solutions: 3i Infotech provides enterprise solutions to help organizations streamline their business processes and improve operational efficiency. This includes ERP solutions such as ORION and PREMIA, which are designed specifically for industries like banking, insurance, and manufacturing.
Digital Solutions: 3i Infotech assists clients in their digital transformation journey by offering services like digital consulting, user experience design, mobile application development, e-commerce solutions, and data analytics. They help businesses leverage emerging technologies to enhance customer experiences and drive growth.
In addition to its services, 3i Infotech has developed several proprietary software products that cater to specific industry needs. These products cover areas such as core banking, wealth management, trade finance, risk management, anti-money laundering, and more.
3i Infotech serves clients across multiple geographies, including North America, Europe, Asia Pacific, the Middle East, and Africa. They have a global presence with offices and delivery centers in various countries.
The company is committed to delivering high-quality services and maintaining strong customer relationships. They focus on innovation, leveraging technology advancements, and providing reliable and scalable solutions to meet the evolving needs of their clients.
Overall, 3i Infotech is an established IT services and solutions provider that helps businesses across industries leverage technology to achieve their strategic objectives and drive digital transformation.
What you will be doing as Voice Support Executive
- Opportunity to work with a Public Limited Listed Company like ours !!!!
- We have an excellent opportunity for Customer Service Executive for freshers/experienced.
- NO SALES, NO TARGETS, NO PRESSURE , NO SHIFT EXTEND
- Its a full time permanent job on company payrolls
- We are hiring for HSC / Graduate candidates for BPO.
- Should be okay with Flexible , Day Shift
Skills Required for Voice Support Executive
- Excellent Communication Skills: Strong verbal communication skills are essential for Voice Support Executives. They should be able to articulate information clearly, actively listen to customers, and effectively convey solutions or instructions.
- Customer Service Orientation: Voice Support Executives need to have a customer-centric mindset. They should genuinely care about resolving customer issues, possess empathy, and strive to deliver exceptional service experiences.
- Problem-Solving Abilities: Effective problem-solving skills are crucial for Voice Support Executives to analyze customer issues, identify root causes, and propose appropriate solutions. They should be resourceful and able to think on their feet to provide timely resolutions.
- Patience and Empathy: Dealing with frustrated or upset customers requires patience and empathy. Voice Support Executives should remain calm, empathize with customers’ concerns, and handle challenging situations with professionalism.
- Product and Process Knowledge: Voice Support Executives should have a good understanding of the products or services they are supporting. They need to be knowledgeable about features, functionalities, and processes to provide accurate information and guidance to customers.
- Active Listening: Active listening is a critical skill for Voice Support Executives. They should be able to listen attentively to customers, understand their needs, and ask clarifying questions to ensure they have a complete understanding of the issue.
- Multitasking and Time Management: Voice Support Executives often handle multiple customer inquiries simultaneously. They should be able to effectively manage their time, prioritize tasks, and maintain attention to detail while multitasking.
- Technical Proficiency: Depending on the nature of the support provided, Voice Support Executives may require technical proficiency in relevant software applications, systems, or troubleshooting techniques. They should be comfortable navigating through systems and providing technical assistance to customers.
- Adaptability and Flexibility: The ability to adapt to changing situations, processes, or customer demands is important for Voice Support Executives. They should be flexible and open to learning new technologies or approaches to meet evolving customer needs.
- Teamwork and Collaboration: Voice Support Executives often work as part of a team. They should be able to collaborate effectively with colleagues, share knowledge, and provide support to ensure consistent and cohesive customer experiences.
|Voice Support Executive
|9082948204 (Meet HR Vishal. Carry a resume)
|19th June To 23rd June
|10 AM – 4 PM
|3i Infotech BPO Limited, Rupa Solitaire, 3rd Floor, Unit-319,
Sector-22, D-1 , Mahape, Millenium Business Park,
Ghansoli, Navi Mumbai- 400710.
3i Infotech (walk-in) – Frequently Asked Question?
What is 3i Infotech Selection Process ?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at 3i Infotech for freshers?
The average of 2 LPA – 2. 25 LPA is based on the reports of Glassdoor and Ambition Box.