Kochar Infotech walk-in is hiring Customer Service roles. 12pass & Any Graduate candidate can apply for the post.
Complete details are given below:-
- Company – Kochar Infotech walk-in
- Role -Customer Service
- Qualification –12 pass & Any Graduate
- Experience –0-3
- Location – Gurgaon
- Salary –2 – 4 LPA
Kochar Infotech is a technology company that provides a range of IT services and solutions. Here is some general information about Kochar Infotech:
Services: Kochar Infotech offers various IT services, including software development, application maintenance and support, IT consulting, infrastructure management, data analytics, and customer support solutions.
Customer Support Solutions: One of Kochar Infotech’s key areas of expertise is providing customer support solutions for businesses. They offer customer support services through multiple channels, including voice, email, chat, and social media, helping businesses enhance their customer experience.
Technology Solutions: Kochar Infotech provides technology solutions tailored to meet specific business needs. This may include developing custom software applications, implementing enterprise systems, designing and managing IT infrastructure, and offering cloud-based solutions.
Verticals: The company serves clients across various industries, including telecommunications, healthcare, banking and finance, retail, e-commerce, and technology. They cater to both domestic and international clients.
Global Presence: Kochar Infotech has a global presence and serves clients from different parts of the world. They may have offices or delivery centers in multiple locations to provide localized support and services.
What You Will Be Doing As Customer Service
- Responding to Customer Inquiries: You will handle incoming customer inquiries through various communication channels such as phone calls, emails, live chat, or social media. You will provide prompt and accurate responses to customer questions, concerns, or requests for assistance.
- Troubleshooting and Problem-Solving: Customer Service representatives are responsible for identifying and resolving customer issues. You will listen attentively to customer concerns, analyze the problem, and work towards finding a satisfactory resolution. This may involve troubleshooting technical issues, providing product or service information, or coordinating with other departments to address customer needs.
- Providing Product/Service Information: You will have a thorough understanding of the company’s products or services and be able to effectively communicate relevant information to customers. This includes explaining product features, benefits, pricing, and any applicable policies or procedures.
- Handling Customer Complaints: Occasionally, you may encounter customers who are dissatisfied or have complaints. Your role will involve actively listening to their concerns, empathizing with their situation, and finding appropriate solutions to resolve their issues. This may involve escalating complex or unresolved complaints to supervisors or other departments.
Skills Required for Customer Service
- Excellent Communication: Strong verbal and written communication skills are essential for effectively interacting with customers. You should be able to articulate ideas clearly, actively listen to customer inquiries, and convey information in a concise and understandable manner.
- Empathy and Patience: Customer Service requires empathy towards customers’ concerns and the ability to remain patient, even in challenging situations. Being able to understand customers’ perspectives and demonstrate empathy will help build rapport and foster positive customer interactions.
- Problem-Solving: The ability to analyze customer issues, identify solutions, and provide appropriate resolutions is crucial. You should possess strong problem-solving skills to address customer concerns effectively and efficiently.
- Product/Service Knowledge: Having a comprehensive understanding of the products or services offered by your company is essential. This knowledge enables you to provide accurate information, answer customer queries, and offer appropriate solutions.
- Adaptability: Customer Service roles often require adapting to changing situations and customer needs. Being flexible and open to learning new processes, technologies, or product updates is important to provide timely and relevant support.
HOW TO APPLY FOR THE WALK-IN INTERVIEW?
To apply for the kochar Infotech(Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR GURGAON LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
|JYOTI HR ( 9354475116 )
|23 June – 26 June ,
|9.30 AM – 5.30 PM
|Floor, 86, First, 87, Phase IV, Sector 18, Gurugram, Haryana 122001 Maxicus Kochartech Building,1st Floor