- Company – Marks & Spencer
- Roles – Customer Service
- Qualification – 12 Pass Candidates
- Location – Pune/ Ahmedabad/ Indore/ Vadodara/ Bhopal/ Goa
- Work Experience – 1-8 Years
- Salary – 1.5 LPA – 3 LPA
ABOUT THE COMPANY
Marks & Spencer (M&S) is a major British multinational retailer with a rich history dating back to 1884. Here are some key points about Marks & Spencer:
Company Overview: Marks & Spencer was founded by Michael Marks and Thomas Spencer as a market stall in Leeds, England. It has grown to become one of the UK’s leading retailers, known for its quality products and strong brand reputation.
Retail Offerings: Marks & Spencer offers a wide range of products across multiple categories. It is particularly renowned for its clothing, including men’s, women’s, and children’s apparel, as well as lingerie and accessories. Additionally, M&S has a significant presence in the food retail sector, offering high-quality food and beverages, including prepared meals, groceries, and specialty products.
Quality and Innovation: M&S has built a reputation for its commitment to quality. It places emphasis on sourcing high-quality materials and ingredients, ensuring product durability, and delivering customer satisfaction. The company also focuses on innovation, introducing new product lines, and staying relevant to changing consumer preferences.
Sustainability and Social Responsibility: Marks & Spencer has taken significant steps toward sustainability and social responsibility. It has implemented various initiatives to reduce its environmental impact, including energy efficiency, waste reduction, and sustainable sourcing practices. M&S is also involved in community engagement and charitable activities.
International Presence: While M&S has a strong presence in the United Kingdom, it has expanded its operations globally. It operates stores in multiple countries, including Europe, Asia, and the Middle East, catering to international customers and adapting to local markets.
E-commerce: Marks & Spencer has embraced e-commerce, providing customers with the convenience of online shopping. Its e-commerce platform offers a wide selection of products, allowing customers to shop from the comfort of their homes and have items delivered to their doorstep.
Store Format: M&S operates a variety of store formats, including flagship stores, department stores, and smaller convenience stores. This enables the company to cater to different customer needs, whether they are looking for a comprehensive shopping experience or a quick purchase.
Customer Loyalty: Marks & Spencer has a strong focus on customer loyalty. It offers a loyalty program called “Sparks” that provides personalized offers, rewards, and benefits to its members. This program encourages customer engagement and repeat business.
Fashion and Food Collaborations: M&S has collaborated with renowned fashion designers and brands to offer exclusive collections, bringing fresh perspectives and attracting a wider customer base. Additionally, the company has partnered with popular chefs and food brands to introduce innovative food products and elevate its food offerings.
Heritage and Brand Recognition: Marks & Spencer has a rich heritage and is recognized as an iconic British brand. Its reputation for quality, reliability, and classic style has contributed to its enduring popularity among customers.
These are some key aspects of Marks & Spencer. The company’s focus on quality, innovation, sustainability, and customer loyalty has contributed to its longstanding success in the retail industry. For more detailed and up-to-date information, it is recommended to visit the Marks & Spencer website or explore their physical stores.
What you will be doing as Customer Service
- Ensure achievement of sales targets assigned to the store
- Ensure minimization of costs by controlling wastage, handling merchandise properly
- To avoid shrinkage in the store
- Build relationships with customers and understand customer needs and recommend products.
- Ensure visual merchandising standards are adhered to and standards are maintained
- Ensure merchandise is handled correctly through the correct stock management processes
- Handle responsibility of cashiering as and when needed.
- Follow company processes and guidelines for store operating procedures
Skills Required for Customer Service
- Communication: Excellent communication skills, both verbal and written, are essential for effective customer service. Customer service professionals should be able to listen actively, understand customer needs, and convey information clearly and politely. They should also be adept at handling difficult or sensitive conversations with professionalism and empathy.
- Empathy and Emotional Intelligence: Demonstrating empathy towards customers and understanding their emotions is key to providing exceptional service. Customer service professionals should be able to put themselves in the customer’s shoes, show genuine concern, and respond appropriately to their feelings and concerns. Emotional intelligence helps in managing emotions and building rapport with customers.
- Problem-Solving: Customer service professionals should have strong problem-solving skills to identify and resolve customer issues effectively. This involves analyzing situations, gathering relevant information, and offering appropriate solutions or alternatives to meet customer needs. Being proactive and resourceful in finding resolutions is essential.
- Patience and Resilience: Dealing with challenging customer situations requires patience and resilience. Customer service professionals should remain calm and composed, even when faced with difficult or irate customers. They should be able to handle stress, manage their emotions, and respond professionally in all situations.
- Product/Service Knowledge: Having a thorough understanding of the products or services offered by the company is crucial for customer service professionals. They should be knowledgeable about the features, benefits, and usage of the products/services to provide accurate information and address customer inquiries effectively.
- Time Management: Effective time management skills are important in customer service roles, as professionals often handle multiple customer interactions and tasks simultaneously. They should be able to prioritize their workload, manage their time efficiently, and ensure timely responses to customer inquiries or concerns.
- Active Listening: Active listening involves giving full attention to the customer, understanding their needs, and asking clarifying questions when necessary. Customer service professionals should listen attentively, demonstrate understanding, and provide appropriate responses to ensure customer satisfaction.
- Adaptability: Customer service professionals should be adaptable and flexible in their approach. They should be able to quickly adjust to different customer personalities, preferences, and situations. Adapting communication style, problem-solving approaches, and processes to meet customer needs is important.
- Conflict Resolution: Dealing with customer complaints and resolving conflicts is a critical skill in customer service. Professionals should be able to handle disagreements or dissatisfied customers tactfully, find common ground, and work towards a mutually satisfactory resolution. This involves active listening, empathy, and effective communication.
- Positive Attitude: Maintaining a positive attitude is essential in customer service roles. Customer service professionals should project a friendly and approachable demeanor, even during challenging situations. They should strive to create a positive customer experience and leave a lasting impression.
HOW TO APPLY FOR THE WALK IN INTERVIEW?
To apply for the Marks & Spencer (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR PUNE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service Asist |
| Experience | 1-6 Years |
| Contact no. | Falak Siraj ( 9599086892 ) |
| Date | 19th June – 25 June |
| Time | 12.00 PM – 6.00 PM |
| walk-in Address: | Marks and Spencer Store, Unit No. GS-01 and GS-02, Ground Floor, Westend Mall, South, Westend Mall, at S,Pune-411007 |
FOR AHMEDABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service Asist |
| Experience | 1-6 Years |
| Contact no. | Falak Siraj ( 9599086892 ) |
| Date | 19th June – 25 June |
| Time | 12.00 PM – 6.00 PM |
| walk-in Address: | Marks & Spencer Phase -2 Building, One Mall, (Alpha one) Vastrapur Lake, Ahmedabad |
FOR INDORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service Asist |
| Experience | 1-6 Years |
| Contact no. | Falak Siraj ( 9599086892 ) |
| Date | 19th June – 25 June |
| Time | 12.00 PM – 6.00 PM |
| walk-in Address: | Marks and Spencer Store, Ground Floor, Treasure Island, 11 Tukoga, Mahatma Gandhi Road, South Tukoganj,Indore-452001 |
FOR VADODARA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service Asist |
| Experience | 1-6 Years |
| Contact no. | Falak Siraj ( 9599086892 ) |
| Date | 19th June – 25 June |
| Time | 12.00 PM – 6.00 PM |
| walk-in Address: | Marks and Spencer Store, G12 & F11,Inorbit Mall, Opp. Alembic School, Nr.,Vadodara-390003 |
FOR BHOPAL LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service Asist |
| Experience | 3-8 Years |
| Contact no. | Falak Siraj ( 9599086892 ) |
| Date | 20th June – 25 June |
| Time | 12.00 PM – 6.00 PM |
| walk-in Address: | Marks & Spencer Reliance India Pvt. Ltd, Unit No. G16 & 17,Opposite M.P. Nagar Zo, Bhopal – 462011, M.P.-462011 |
FOR GOA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service Asist |
| Experience | 3-8 Years |
| Contact no. | Falak Siraj ( 9599086892 ) |
| Date | 19th June – 25 June |
| Time | 12.00 PM – 6.00 PM |
| walk-in Address: | Marks and Spencer Store, Unit 1, Ground Floor,Mall De Goa, NH-17 Porvorim,Goa-403521 |
Marks & Spencer (walk-in) – Frequently Asked Question?
What is Marks & Spencer Selection Process ?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at Marks & Spencer for freshers ?
The average of 1.5 LPA – 3 LPA is based on the reports of Glassdoor and Ambition Box.
